Terms and Conditions
·         Designs, colours and packaging can and may vary from photo as all shipments differ.
·         Remember to ask questions BEFORE you pay
·         Please READ these Terms & Conditions. DO NOT pay unless you agree
·         Upon INQUIRY, we will automatically calculate your freight reduction on certain multiple item orders
·         We can not deliver all items to P O Boxes.
·         Delivery to business addresses is encouraged as often quicker and safer.
·         Pick-Ups are an option to avoid the cost of freight and ensure the product reaches you in a safe and acceptable
          condition
·         Please note we may not be available on weekends or public holidays.
·         Any emails, questions or queries will be responded to or actioned as soon as possible or on the next working day. Due
          to the large volume of emails we receive, email response can take up to 48hrs WITHIN NORMAL WORKING HOURS.
          It is Company Policy to reply to ALL emails, thus if you have not received a response within 72hrs, please check you
          junk box, spam & pop-up filters. However, often picking up the phone is much simpler, especially if this is an urgent
          matter.
 
Emails:
If you are having problems emailing us, please call us and we'll help you immediately. If you don't get a response from us, it is because we didn't receive your email.
 
Products:
Please note: All items are opened prior to dispatch to ensure they are in good condition and not damaged, unless this is part of the sale.
 
Tax/GST Invoices:
We are GST registered. GST + Invoices are provided on all sales.
 
Purchasing Policy
Please read through our terms and condition prior to purchasing or placing a bid as all sales are final and non-refundable.
 
Warranty Policy:
·         If listing does not contain any warranty information then we will provide a 14 day Return to Base warranty. Please
          check listing carefully for correct warranty period.
·         We will replace your item if it is found to be Dead On Arrival (DOA).
·         The Buyer must check their item immediately and report any damages or faults to us by e-mail within 48hrs of having
          received their item. Please specify the item title and invoice number. We reserve the rights to refuse any claims that
          are made after this time frame.
·         Buyer has the responsibility and expense of sending back the faulty item to us.
·         We do not accept any item return by COD. The return postage must be paid entirely by the Buyer. Buyer must make
          contact us for approval prior to item return.
·         We will repair the item where possible or send a replacement.
·         Refunds will only be offered where a replacement is not available.
·         All warranty claims must be made by the original buyer of the item. Warranty is not transferable beyond original 
          buyer.
·         All accessories and bonus gifts are not covered by warranty. E.g. Battery, earphones, cables, carry bags etc.
·         Your invoice, delivery docket, buyer details will be required as proof of purchase.
·         Warranty valid in New Zealand only.

Warranty Does Not Cover:
·         Normal wear & tear.
·         Damage from using goods for a purpose for which they were not designed.
·         Damage from neglect or careless storage.
·         Damage from having unauthorised repairs carried out.
 
Replacement Policy:
·         Buyers must check item for faults or damages immediately and report it to the seller via e-mail within 48hrs of
          receiving items. We reserve the right to refuse claims made after this time frame.
·         Photos may be requested from Buyer as proof of damage.
·         Buyer is liable for the postage fee to return faulty/damaged product for warranty and exchange.
·         We are liable for sending replacement warranty item back to buyer, except in the case that the returned item is tested
          and found not faulty or not in the same condition that buyer reported. In which case, buyer will be required to pay for
          return postage costs and the item will be sent back at the buyer's expense.
·         Products must be returned with all accessories including their original packing materials, cartons and boxes.
·         Returns to be accompanied by 'Return Form' which will be emailed to buyer upon notification of problem.
·         We must receive all returns within 14 days from accepted delivery. If an item is returned after the 14 days from
          accepted delivery, we reserve the right to refuse claims made after this time frame. Item returns to be approved and
          authorized by Seller before an arranged return is executed.
 
Refund Policy:
·         Refunds will only be offered on items that arrive Dead on Arrival, are damaged in transit or are defective AND we are
          unable to repair the item or provide a replacement of equal or greater functionality.
·         Refunds will not be offered if items are not compatible with buyers system OR buyer is unable to operate or assemble
          item. Buyer must ensure that systems are checked for compatibility prior to purchase/bidding.
·         Refunds will not be offered after the item has been used.
·         Refunds will not be offered if buyer changes their mind, or if item is 'not what you expected'.
·         Original postage charges are non-refundable.
·         All items must be returned to us for full assessment BEFORE refund will be issued.
·         Refunds are processed by us at the end of each week.
 
The following applies to refunds offered under any/all circumstance other than those listed above:
·         Goods must be returned at buyer's expense using registered post or equivalent.
·         Goods must be returned in original packaging, complete with all parts and accessories.
·         We reserve the right to refuse a refund if the goods are returned in an unreasonable condition.
·         Goods must be returned within 14 days of having received the package.
·         The time it may take your bank to process our refund can be up to 4 business working days. You will receive e-mail 
          notification of your refund once we have received and processed the returned item.
 
Shipping:
·         Buyer has to pay for Shipping and Handling Fee.
·         Shipping and Handling require buyers to provide the correct delivery address location
·         Deliberate selection of incorrect shipping options in order to avoid correct freight charges will result in Voiding of Sale
          and Blacklisting.
·         Item(s) will not be shipped until payment has been received in full and has cleared.
·         Our items are usually dispatched within 24hrs (Excluding weekends & Public Holidays) of full payment clearing,
          however, this may take longer during busy periods.
·         Pickup is possible upon finding a suitable date, time and location between us and the buyer
·         Delivery is not available on weekends, public holidays or during after hours.
·         Please allow up to 7 working days for delivery, after proof of payment is provided.
·         We are not responsible for service transit time. Transit times are provided by the delivery service, excluding
          weekends, holidays and may vary with package origin and destination, particularly during peak hours.
·         A tracking number will be supplied via Email.
·         This is a signature required service unless you tell us otherwise. Business Address is encouraged and can result in
          quicker delivery.
·         We do not deliver to PO Boxes nor do we use standard Post.
·         We will ship to Australia via NZ Post ONLY.
 
Packaging:
The quoted shipping amount includes Packaging, Handling Fees and Insurance.
 
Privacy:
Your details will not be passed onto any 3rd party and we take all reasonable steps to keep your details private and confidential. As part of our customer loyalty program, we will retain your e-mail address to follow up on customer satisfaction or on how we can make your shopping experience with us more enjoyable.
 
Feedback:
·         We recommend that Buyer email their feedback after their items are received.
 
Payment Methods:
Full payment must be received within 5 days of Auctions closing and before we will ship. Please remember to instruct Bank Tellers to include Auction Number as a Reference when making payment.
 
·         Internet banking
·         Bank Deposit
·         Cash
·         NO LAY-BY AVAILABLE
 
Disclaimer:
While every effort will be made to ensure that the information is kept current and accurate, we do not assume any liability for any inconvenience or loss caused by any errors or omissions concerning our products or services. All terms and conditions detailed are subject to change.
 
Do you have some Suggestions or Comments where we can improve? We are constantly trying to improve. If you have any comments as to how we can improve our service, please send us an email.
Once again, thank you for shopping with us.